Clickwik realizes the importance of a strong fraud detection and resolution capability. We and our authorized online third party payment gateway partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transaction.
What steps does Clickwik take to prevent card misuse ? Print
Created by: ClickWik Care
Modified on: Thu, 31 Dec, 2020 at 7:02 AM
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